Have a question about Cleara, your subscription, or your data? You'll find answers to common questions below — and you can always reach us directly.
Email cleara.support@gmail.com with any question, bug report, or feedback. We aim to reply within 1–2 business days.
Please include your device model and iOS version if you're reporting a problem — it helps us fix things faster.
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your iPhone, select Cleara, and you can change plans or cancel there. Deleting the app does not cancel a subscription.
If you've subscribed before (or on another device signed into the same Apple Account), open the Cleara paywall and tap Restore. Your subscription will be re-activated automatically.
New subscribers get a 7-day free trial on both the monthly and annual plans. You won't be charged if you cancel at least 24 hours before the trial ends; otherwise the subscription starts automatically at the plan price shown at purchase.
Skin analysis needs a network connection and a clear, well-lit photo of your face. If a scan fails, check your connection and try again with a front-facing photo in good light. If it keeps failing, email us and we'll take a look.
Your profile, scans, routines, and check-ins are stored locally on your device. Photos and assistant messages are sent to our AI provider only to generate your analysis or response. See our Privacy Policy for full details.
You can edit or delete your profile and any optional medical data inside the app (Profile → Edit Profile). Deleting the app removes all locally stored data from your device. For help with a privacy request, email us.
No. Cleara provides cosmetic skincare guidance only. It is not a medical device and is not a substitute for a dermatologist or physician. Always seek professional advice for medical concerns.